We're Here to Help

Whether you're a passenger needing support or interested in joining our cooperative, we'd love to hear from you. Our dedicated team is available 24/7 to assist with your enquiries.

24/7
Customer Support
<2min
Average Response
98%
Satisfaction Rate
NOYAXI Customer Support

Get in Touch

Multiple ways to reach us - choose what works best for you

Email Support

Send us a detailed message

General: hello@noyaxi.com

Support: support@noyaxi.com

Drivers: drivers@noyaxi.com

Corporate: business@noyaxi.com

Response within 2 hours

Visit Our Office

Come and see us in person

NOYAXI Cooperative Ltd

31 St. Gworge's Walk,

Croydon, London. CR0 1YL.

UK

Mon-Fri: 9:00 AM - 6:00 PM

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Frequently Asked Questions

Find quick answers to common questions

How do I book a ride with NOYAXI?

You can book a ride through our mobile app (available on iOS and Android), by calling our booking line at 0800 123 4567, or through our website. Simply enter your pickup location, destination, and preferred time, and we'll match you with the nearest available driver-partner.

How are fares calculated?

Our fares are calculated based on distance, time, and demand. We use transparent pricing with no hidden fees. For airport transfers and outstation rides, we offer fixed prices that are confirmed before booking. You'll always see the fare estimate before confirming your ride.

How do I join NOYAXI as a driver-partner?

To become a driver-partner, you need a valid UK driving licence, vehicle insurance, DBS check, and a suitable vehicle. Visit our 'Become a Driver-Partner' page to start your application. The process includes document verification, vehicle inspection, and orientation training.

What makes NOYAXI different from other taxi services?

NOYAXI is a cooperative owned and operated by our driver-partners. This means better earnings for drivers, more competitive prices for passengers, and a stronger focus on community service. Our drivers have a voice in how the business is run and share in its success.

Do you operate 24/7?

Yes, NOYAXI operates 24 hours a day, 7 days a week in most areas. However, availability may vary by location and time of day. Our customer support is also available 24/7 to assist with any enquiries or issues.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and cash. Corporate clients can also set up account billing for convenient monthly invoicing. All payments are processed securely through our encrypted payment system.

Emergency or Urgent Issue?

If you're experiencing an emergency or urgent safety issue during a ride, please contact emergency services immediately on 999. For urgent non-emergency issues, call our 24/7 support line.

Call Emergency Support: 0800 123 4567

Ready to Experience NOYAXI?

Join thousands of satisfied customers who choose our cooperative taxi service