Safety First
Your security and peace of mind are our top priorities
Your security and peace of mind are our top priorities
At NOYAXI, we've implemented multiple layers of security to ensure every journey is safe, secure, and comfortable for both passengers and drivers.
Every NOYAXI driver undergoes comprehensive background checks and ongoing monitoring
All drivers must obtain and maintain an Enhanced Disclosure and Barring Service (DBS) certificate, ensuring they have no criminal history that would compromise passenger safety.
We verify all driving licences through DVLA checks, ensuring drivers have clean records and appropriate qualifications for passenger transport.
Beyond DBS checks, we conduct thorough background investigations including employment history, references, and identity verification.
All drivers complete mandatory training covering customer service, safety protocols, emergency procedures, and local area knowledge.
Our fleet meets the highest safety standards with regular inspections and maintenance
All vehicles undergo comprehensive safety inspections every 6 months, in addition to annual MOT requirements.
Every vehicle carries comprehensive insurance with hire and reward cover, meeting all legal requirements for passenger transport.
Our vehicles are modern, well-maintained, and equipped with the latest safety features and technology.
Advanced technology and protocols ensure your safety throughout every journey
Every ride is tracked in real-time with GPS technology, allowing you to share your journey with family and friends.
Quick access to emergency services and NOYAXI support through our app's integrated emergency features.
Before each ride, verify your driver's identity through our app with photo verification and vehicle details.
Share your ride details, including driver information and live location, with trusted contacts for added security.
Our dedicated support team is available around the clock to assist with any safety concerns or emergencies.
Rate your driver and provide feedback after each ride to maintain high service standards and safety.
Comprehensive health and safety measures to protect passengers and drivers
All vehicles undergo thorough sanitisation between rides, with special attention to high-touch surfaces.
Drivers are equipped with hand sanitiser, disinfectant wipes, and protective equipment.
Regular air filter changes and ventilation protocols to maintain clean air circulation.
Optional protective screens available in vehicles for additional passenger and driver protection.
Drivers undergo regular health checks and are required to stay home if feeling unwell.
Cashless payment options to minimise physical contact during transactions.
Masks and gloves available for both drivers and passengers when requested.
Flexible seating arrangements to maintain appropriate distance when possible.
Simple steps you can take to ensure a safe and secure journey
Always check the driver's photo, name, and vehicle details match what's shown in the app.
Use the app's share feature to send your ride details to a trusted contact.
Wait for your ride in a well-lit, populated area whenever possible.
Always buckle up for your safety, regardless of the journey length.
Follow your journey on the app's map to ensure you're taking the correct route.
If something doesn't feel right, don't hesitate to contact our support team.
Provide honest feedback to help maintain high safety and service standards.
Ensure you haven't left any personal items in the vehicle before leaving.
Contact us immediately if you experience any safety concerns or incidents.
Know what to do in case of an emergency during your journey
If you're in immediate danger:
For non-urgent safety issues:
If you've left something in the vehicle:
Experience the peace of mind that comes with NOYAXI's comprehensive safety measures