Safety First
Your security and peace of mind are our top priorities
Comprehensive Safety Measures
At NOYAXI, we've implemented multiple layers of security to ensure every journey is safe, secure, and comfortable for both passengers and drivers.
Rigorous Driver Verification
Every NOYAXI driver undergoes comprehensive background checks and ongoing monitoring
Enhanced DBS Certification
All drivers must obtain and maintain an Enhanced Disclosure and Barring Service (DBS) certificate, ensuring they have no criminal history that would compromise passenger safety.
- Criminal record checks
- Regular renewal requirements
- Ongoing monitoring system
- Immediate suspension for violations
Driving Licence Verification
We verify all driving licences through DVLA checks, ensuring drivers have clean records and appropriate qualifications for passenger transport.
- DVLA licence validation
- Minimum 3 years experience
- Clean driving record required
- Regular licence monitoring
Comprehensive Background Checks
Beyond DBS checks, we conduct thorough background investigations including employment history, references, and identity verification.
- Employment history verification
- Character references
- Identity document checks
- Right to work verification
Professional Training
All drivers complete mandatory training covering customer service, safety protocols, emergency procedures, and local area knowledge.
- Customer service training
- Safety protocol education
- Emergency response procedures
- Ongoing professional development
Vehicle Safety Standards
Our fleet meets the highest safety standards with regular inspections and maintenance
Regular Inspections
All vehicles undergo comprehensive safety inspections every 6 months, in addition to annual MOT requirements.
Inspection Checklist:
- Brake system performance
- Tyre condition and tread depth
- Lighting and electrical systems
- Steering and suspension
- Engine and exhaust systems
- Safety equipment functionality
Insurance & Compliance
Every vehicle carries comprehensive insurance with hire and reward cover, meeting all legal requirements for passenger transport.
Insurance Coverage:
- Comprehensive vehicle insurance
- Public liability coverage
- Passenger accident protection
- Breakdown and recovery service
- Legal expenses insurance
- Goods in transit cover
Modern Fleet Standards
Our vehicles are modern, well-maintained, and equipped with the latest safety features and technology.
Vehicle Requirements:
- Maximum 8 years old
- 4-door configuration minimum
- Air conditioning systems
- GPS tracking devices
- Emergency communication systems
- First aid kits and safety equipment
Real-Time Ride Safety
Advanced technology and protocols ensure your safety throughout every journey
Live GPS Tracking
Every ride is tracked in real-time with GPS technology, allowing you to share your journey with family and friends.
- Real-time location sharing
- Route monitoring
- Estimated arrival times
- Journey history records
Emergency Contacts
Quick access to emergency services and NOYAXI support through our app's integrated emergency features.
- One-touch emergency calling
- Automatic location sharing
- 24/7 support hotline
- Emergency contact notifications
Driver Identity Verification
Before each ride, verify your driver's identity through our app with photo verification and vehicle details.
- Driver photo verification
- Vehicle registration matching
- Real-time driver status
- Rating and review system
Shareable Ride Details
Share your ride details, including driver information and live location, with trusted contacts for added security.
- Instant ride sharing
- Live location updates
- Driver and vehicle details
- Estimated journey time
24/7 Support Centre
Our dedicated support team is available around the clock to assist with any safety concerns or emergencies.
- Round-the-clock availability
- Multilingual support
- Incident response team
- Follow-up procedures
Rating & Feedback System
Rate your driver and provide feedback after each ride to maintain high service standards and safety.
- Post-ride rating system
- Detailed feedback options
- Driver performance monitoring
- Continuous improvement process
Health & Hygiene Protocols
Comprehensive health and safety measures to protect passengers and drivers
Vehicle Sanitisation
Regular Deep Cleaning
All vehicles undergo thorough sanitisation between rides, with special attention to high-touch surfaces.
Sanitisation Supplies
Drivers are equipped with hand sanitiser, disinfectant wipes, and protective equipment.
Air Quality Management
Regular air filter changes and ventilation protocols to maintain clean air circulation.
Protective Barriers
Optional protective screens available in vehicles for additional passenger and driver protection.
Health Guidelines
Health Monitoring
Drivers undergo regular health checks and are required to stay home if feeling unwell.
Contactless Payments
Cashless payment options to minimise physical contact during transactions.
Personal Protective Equipment
Masks and gloves available for both drivers and passengers when requested.
Social Distancing
Flexible seating arrangements to maintain appropriate distance when possible.
Passenger Safety Tips
Simple steps you can take to ensure a safe and secure journey
Before Your Ride
Verify Driver Details
Always check the driver's photo, name, and vehicle details match what's shown in the app.
Share Your Journey
Use the app's share feature to send your ride details to a trusted contact.
Wait in a Safe Location
Wait for your ride in a well-lit, populated area whenever possible.
During Your Ride
Wear Your Seatbelt
Always buckle up for your safety, regardless of the journey length.
Monitor Your Route
Follow your journey on the app's map to ensure you're taking the correct route.
Trust Your Instincts
If something doesn't feel right, don't hesitate to contact our support team.
After Your Ride
Rate Your Experience
Provide honest feedback to help maintain high safety and service standards.
Check for Belongings
Ensure you haven't left any personal items in the vehicle before leaving.
Report Issues
Contact us immediately if you experience any safety concerns or incidents.
Emergency Procedures
Know what to do in case of an emergency during your journey
Immediate Danger
If you're in immediate danger:
- Call 999 (Police/Ambulance)
- Use the app's emergency button
- Share your live location
- Stay on the line with emergency services
Safety Concerns
For non-urgent safety issues:
- Contact NOYAXI Support immediately
- Provide your ride details
- Follow support team instructions
- Stay in a safe location
Lost Property
If you've left something in the vehicle:
- Use the app's lost property feature
- Contact our support team
- Provide detailed item description
- We'll coordinate with the driver
Your Safety is Our Commitment
Experience the peace of mind that comes with NOYAXI's comprehensive safety measures