Frequently Asked Questions

Booking a ride is simple! Download our app from the App Store or Google Play, create an account, enter your pickup and drop-off locations, and confirm your ride. You can also book through our website. Our user-friendly interface makes it quick and easy to get a ride whenever you need one.

Fares are calculated based on factors including distance, time, demand, and local traffic conditions. You'll see an estimated fare before confirming your ride, with no hidden charges. For exact pricing, check our fare calculator in the app. Our transparent pricing model ensures you always know what you're paying for.

Join our team by applying online through our website or app. You'll need a valid driver's licence, a clean driving record, and a qualifying vehicle. After submitting your documents, complete a background check and onboarding process to start earning. As a cooperative member, you'll enjoy better earnings and have a voice in company decisions.

NOYAXI offers competitive pricing, 24/7 availability, and a commitment to safety with features like real-time tracking and emergency assistance. Our flexible payment options and driver-partner benefits set us apart in the industry. Most importantly, we're a cooperative - meaning drivers own the company and keep more of their earnings, resulting in better service for everyone.

Yes! NOYAXI operates around the clock, 365 days a year. Whether it's an early morning airport ride or a late-night trip home, we're here for you anytime, anywhere. Our extensive network of driver-partners ensures reliable service at all hours.

We accept various payment methods including credit/debit cards, Apple Pay, PayPal Credit, and flexible options like Klarna - pay with flexibility over 4 months with no interest when you pay on time. All transactions are secure and hassle-free, giving you the flexibility to pay how you prefer with modern payment solutions.

Safety is our top priority. All drivers undergo comprehensive background checks and vehicle inspections. We provide real-time GPS tracking, emergency assistance features, and 24/7 support. Our cooperative model means drivers are invested in maintaining the highest safety standards as they own part of the business.

You can cancel your ride free of charge within the first few minutes of booking. After that, a small cancellation fee may apply to compensate the driver for their time. The exact timeframe and fee structure are clearly displayed in the app when you book your ride.

As a cooperative, NOYAXI is owned and operated by our driver-partners. This means drivers have voting rights, share in profits, and keep more of their earnings compared to traditional ride-hailing services. It creates a more sustainable and fair business model that benefits drivers, passengers, and local communities.

Our customer support team is available 24/7 through multiple channels. You can reach us via the in-app chat feature, email, or phone. Visit our Contact page for detailed information and response times. We're committed to resolving any issues quickly and efficiently.